Shipping policy

Shipping Policy

At Aura Connect, we are committed to delivering your spiritual and devotional products safely and on time. Please read the following shipping policy before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation after successfully placing your order.

  • Once your order is shipped, tracking details will be shared with you whenever available.

2. Shipping Time

Orders are generally delivered within:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–7 business days

  • Remote Areas: 7–10 business days

Delivery times may vary depending on the destination, courier availability, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Aura Connect may offer free shipping on selected products or orders based on promotional offers.

4. Tracking Your Order

Once your order has been dispatched, you may receive a tracking number through your registered email address, phone number, or WhatsApp.

You can use the tracking information provided by the courier to check your delivery status.

5. Incorrect Address

Please make sure that your delivery address, phone number, and other details are correct before completing your order.

Aura Connect will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error immediately after placing your order, please contact our support team as soon as possible.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier or logistics issues

  • Severe weather conditions

  • Public holidays

  • Natural events

  • Incorrect address or contact information

  • High order volumes

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

7. Damaged or Missing Items

If your package arrives damaged, opened, or with missing items, please contact Aura Connect customer support as soon as possible.

For damaged products, we may request clear photographs or an unboxing video to help us investigate the issue and provide an appropriate resolution.

8. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated delivery attempts, refusal to accept the package, or failure to receive the shipment, additional shipping charges may apply for re-shipping the order.

9. International Shipping

At present, shipping availability may vary by destination. Please contact our customer support team before placing an international order to confirm whether delivery is available to your location.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have questions about your order or shipping, please contact the Aura Connect support team through the contact details provided on our website.

Aura Connect
Connecting You With Positive Energy