Exchange Policy

We have a 3-day exchange policy, which means you have 3 days after receiving your order to request an exchange.

To be eligible for an exchange, your product must be unused, unworn, and in its original condition with the original packaging intact. You must provide your order number and a clear, continuous, unedited unboxing video as proof of the product's condition upon delivery.

To request an exchange, contact us at auraconnects369@gmail.com within 3 days of receiving your order. Please do not send any product back without prior approval from our team.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 3 days. Share your order details and unboxing video showing the package opening and the issue. Our team will review your request and guide you through the exchange process.

Exceptions / Non-Exchangeable Items

Products that have been used, worn, altered, or damaged after delivery may not qualify for an exchange. Requests without the required unboxing video proof may also be declined.

Refunds

AuraConnects does not offer returns or refunds for change-of-mind requests. Exchanges are subject to approval and product availability. This policy does not limit customers' rights under applicable consumer-protection laws.

For any exchange-related questions, please contact us at auraconnects369@gmail.com.

Thank you for shopping with AuraConnects!